– This offer is only available to customers residing in United Kingdom.
– *18+. New players only. 20 bonus spins on sign up. No deposit required! Get 20 bonus spins in Book of Dead. No deposit required. No deposit bonus spins expires 7 days after sign up. Wagering requirement 30x on bonus spins and 60x on 1st dep bonus. 18+ only. Please gamble Responsibly. Gambleaware.co.uk. Terms & conditions apply.
Games & Software
With an excellent interface, rapid website, easy access all around, and original but straightforward categorization of games, Dunder actually puts many of its big-name competitors to shame. Even though slot games make up the biggest percentage of the site’s library– as they do on most online casinos – Dunder have packed out their lobby with over 1000 different games to play, from slots to the classic casino games.
With the unique categories, you can find any type of slot that you could possibly want, from progressive jackpot slots, high-roller games, and bonus wheel games to ones with mythological themes. Of course, there is also a nice little live casino section as well, featuring all of the table and card favourites such as roulette, blackjack, baccarat, and poker.
Powered by the likes of Quickspin, NextGen, Net Entertainment, Thunderkick, Microgaming’s epic range of elite-level games, and much, much more, Dunder has assembled a mass of standout titles. With licensed slots like Terminator 2, the high-rolling Break da Bank Again, Mega Moolah in the jackpots, Thunderstruck I and II, the classic Golden Goals, and innovative games like Castle Builder II, there are big names that appeal to every slots aficionado on the PC, mobile, and via the app.
Dunder continues to cater to the people with their app being available on Android – smart as Android dominates the market over Apple’s IOS. Their mobile site holds upwards of 500 of their games, making sure that the most popular ones are available on the go. Even though the content is slightly different, your account from the Dunder casino website will work on the app and mobile site.
Dunder casino doesn’t throw many promotions out; they entice players with their incredibly user-friendly website and an epic selection of games.
It’s very easy to find Dunder’s help page along with the various options that you can use to get help:
- Live chat
The casino’s FAQ is comprehensive to say the least, explaining every question someone may have, with a search bar helping to find the answers that you need. You can also contact the live chat when it’s open (11am-11pm CET), which will quickly put you in touch with a very knowledgeable and well-spoken member of staff.
When it comes to deposits, you can use any of seven instant services to input a minimum of £20, with free of charge methods like Visa, MasterCard, Trustly, Euteller, and EcoPayz being available.
For withdrawals, Trustly is the only free of charge service, with a minimum withdrawal of £20, but the processing time is instant. All other methods charge a £2.50 fee, including Visa Neteller, EcoPayz, and Neteller.
You are able to use GBP, CAD, EUR, NOK, NZD, SWK, or USD on Dunder, but can’t change your currency once you’ve set up your preferred currency during your Dunder sign up.
Dunder truly is made for the people, with its top-draw website and impeccable selection of games. Dunder has it all, and will soon be as favoured as many of the games it hosts.
The Dunder welcome package consists of 3 bonuses: 20 bonus spins on registration, No deposit required. Your 1st deposit gives you 100% up to £100 and 100 bonus spins in Book of Dead.
Minimum deposit to claim the bonus is £20.
This offer is only available to players residing in the United Kingdom. This offer is only valid once per person, computer, IP address or household.
Neteller and Skrill deposit methods are excluded from the deposit offer.
No deposit bonus spins are credited on registration in the game Book of Dead and must be used within 7 days.
No deposit bonus spins can only be claimed on the game Book of Dead. Just load the game to use them.
All bonus spins are worth 0.10p per spin
Maximum win amount from the No deposit bonus spins is £100.
In order to get the Dunder welcome bonus, you must activate it from the homepage or from the deposit tab
In addition to the deposit bonus, you are also eligible to claim a total of 100 bonus spins in Book of Dead. The first 50 bonus spins will be activated on deposit, the second will be activated at 00:01 GMT the day after deposit.
The bonus spins must be activated by loading the game Book of Dead. Bonus spins that haven’t been activated and used within 24 hours after being credited will expire.
The Dunder welcome package is only available for 21 days from the date of registration.
The deposit bonus has a wagering requirement of 60 times the bonus amount within 30 days.
Winnings from bonus spins given upon your first deposit have a wagering requirement of 30 times within 30 days.
You can forfeit your bonus amount and respective winnings at any time and withdraw any remaining balance.
The bonus and respective winnings will be forfeited if wagering requirements have not been met within 30 days of the bonus being credited.
You can place a maximum bonus bet of £5 per spin when you have the bonus active.
Wagering on bonus money must be completed within 30 days of being awarded to you or the bonus money will expire.
Once the Welcome Bonus has been claimed, your funds will be used in the following order: 1/ Any funds required to trigger the bonus 2/ bonus funds 3/ any remaining funds. Example: You have £5 on your account. You make a £20 deposit and get a £20 bonus. – – Your Total Balance is now £45. Your Withdrawable Balance is £25 and your Bonus Balance is £20. When you start wagering, £20 from your Withdrawable Balance will be used first. If this is exhausted, £20 from your Bonus Balance will be used next, followed by the remaining £5 from your Withdrawable balance.
Please note that different games contribute a different percentage towards the wagering requirements:
Slots* and other games 100%.
All games under the “classic slots” tab 75%.
All Live Dealer Roulette and blackjack 10%.
All Live Dealer Baccarat and Casino Holdem 5%.
All table games and video pokers 0%.
*Blood Suckers, Kings of Chicago and 1429 Uncharted Seas: 50%.
Excluded games: Beautiful Bones, Tower Quest and Dead or Alive
Dunder reserves the rights to change or cancel any offer at any time and for any reason.
TERMS AND CONDITIONS
TERMS AND CONDITIONS OF USE OF SERVICES ON WEBSITE WWW.DUNDER.COM
Version 2.13 applicable from 1st January 2019
1.1 By using and/or visiting any section of the Website www.Dunder.com (“Website”) or by opening an account on the Website you agree to be bound by:
1.1.1 the General Terms and Conditions, on this page;
1.1.3 Any game rules;
1.1.4 Any terms and conditions of promotions, bonuses and special offers which may be found on the Website from time to time.
1.2 All of the terms and conditions listed above shall together be referred to as “the Terms”, “Terms” or “these Terms”.
1.3 Please read the Terms carefully before accepting them. If you do not agree to accept and be bound by the Terms, please do not open an account or continue to use the Website. Your continued use of the Website constitutes acceptance of the Terms.
1.4 Any reference made to contact customer support refers to the contact link email@example.com
2.1 This website is operated by MT SecureTrade Limited (“us”, “our”, “we” or the “Company”), a company incorporated under the laws of Malta with registration number C56545 and registered address at @GIGBeach Triq id-Dragunara, St. Julians, STJ 3148, Malta. For customers accessing the services from Great Britain (“GB”) MT SecureTrade Limited is licensed and regulated by the Gambling Commission and holds a Remote Casino Operating License number 39575. For non-GB players MT SecureTrade Limited is licensed and regulated by the Malta Gaming Authority (the “MGA”) (www.mga.org.mt) under licence number MGA/B2C/257/2014 issued on the 19/05/2014.
2.2 In respect of customers located outside Great Britain, we may at times provide additional games not licensed and regulated by the Malta Gaming Authority. Such games will be clearly indicated during the gameplay. Such games are offered by N.V. SecureTrade is licensed and regulated by Curaçao eGaming under the license number 1668/JAZ registered at Dr. M.J. Hugenholtzweg z/n Curaçao. Regardless of games played, all deposits and withdrawals are the sole responsibility of the Company and the Company has full responsibility towards the player for the management of funds in the player account. All games provided to GB players are licensed and regulated by the UK Gambling Commission and GB players may only play under the UK Gambling Commission licence.
2.3 In these Terms:
2.3.1 reference to a “GB player” is to a player participating in the services from Great Britain. A “non-GB player” is a player participating from any other place;
2.3.2 reference to “Deposit Funds” means the funds that you deposit into Your Player Account, in each case that have not been spent on (committed to) bets including bets which are not yet settled, plus Winnings;
2.3.3 reference to “Bonus Funds” means any funds that we credit to Your Player Account by way of a bonus or promotion and any winnings generated from bonuses which is not immediately withdrawable or redeemable in cash and all winnings made with the bonus funds which are subject to uncompleted wagering requirements;
2.3.4 reference to “All Funds” means both the Deposit Funds and Bonus Funds; and
2.3.5 reference to “Winnings” is to any and all winnings from wagers made with money which you deposited into Your Player Account and winnings from any bonus which are not subject to wagering requirements or in respect of which the wagering requirements have been satisfied.
3.1 We may need to change the Terms for a number of reasons, including but not limited to, for commercial reasons, or in order to comply with new laws and regulations. The most up-to-date Terms are the ones available on the site, and the date on which they came into force is stated at the top of these Terms.
3.2 We will notify you of material changes to these Terms prior to them taking effect. We will notify you of any material changes, or of any other changes to the Terms which we wish to notify you of, by email or by placing a notice on the Website. Prior to any material changes coming into effect, you will be requested to confirm that you have read and accept the new terms and conditions. In the event that you do not, you may withdraw your funds and close your account at any point in time.
4 YOUR ACCOUNT
4.1 In order to place a bet or play games via the Website, you will need to open an account on the Website (“Your Player Account”). In the event that you are registering or depositing using BankID or any other similar form of electronic verification, you authorise us to receive your personal details from such third party system and, on the basis of that information, to create Your Player Account.
4.2 For various legal or commercial reasons, we do not permit accounts to be opened or used by customers resident in certain jurisdictions, including the United States of America (and its dependencies, military bases and territories including but not limited to American Samoa, Guam, Marshall Islands, Northern Mariana Islands, Puerto Rico, and U.S. Virgin Islands), Afghanistan, Algeria, Angola, Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia, Armenia, Azerbaijan, Bahamas, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bonaire (Sint Eustatius and Saba), Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, China, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo (Democratic Republic of), Cook Islands, Costa Rica, Cote d’Ivoire, Cuba, Curacao, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island, Holy See (Vatican City State), Holland, Honduras, Hong Kong, Hungary, India, Indonesia, Iran (Islamic Republic of), Iraq, Ireland (sports betting prohibited), Israel, Italy, Jamaica, Jordan, Kazakhstan, Democratic People’s Republic of Korea, Kuwait, Kyrgyzstan, Lao People’s Democratic Republic, Latvia, Lesotho, Liberia, Libya, Madagascar, Malawi, Malaysia, Maldives, Mali, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Oman, Pakistan, Palau, State of Palestine, Panama, Papua New Guinea, Philippines, Pitcairn, Poland, Portugal, Réunion, Romania, Rwanda, Saint Barthélemy, Saint Helena (Ascension and Tristan da Cunha), Saint Kitts & Nevis, Saint Lucia, Saint Martin (French part), Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Singapore, Sint Maarten, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia and the South Sandwich Islands, South Sudan, Spain, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Sweden, Syria, Tajikistan, Tanzania (United Republic of), The Faroe Islands, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos, Tuvalu, Uganda, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Virgin Islands (British), Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe or other restricted jurisdictions (“Restricted Jurisdiction”) as communicated by us from time to time.
4.2.1 By using the Website, you confirm you are not a resident in a Restricted Jurisdiction. If you open or use the Website while residing in a Restricted Jurisdiction: Your Player Account may be closed by us immediately; any Winnings and Bonus Funds will be confiscated and forfeited by you and any remaining Deposit Funds (except for any Winnings) will be returned to you on request subject to these Terms and any legal or regulatory obligations with which we are required to comply. We may make a reasonable charge for processing such withdrawal which reflects an accurate estimate of our costs. You may not use this provision in order to request a refund when Deposit Funds have been played from a Restricted Jurisdiction.
4.3 When attempting to open an account or using the Website, it is the responsibility of the player to verify whether gambling is legal in that particular jurisdiction.
4.4 A player must register personally by following the on-screen instructions.
4.5 When you open Your Player Account you will be asked to provide us with personal information, including your name, date of birth, and appropriate contact details, including an address, telephone number and e-mail address (“Your Contact Details”). A player that is depositing or playing with us by logging in through BankID instead of using other site specific login credentials authorises us to collect the necessary identification information through BankID and to create a Player Account on his behalf.
4.6 You hereby acknowledge and accept that, by using the services at the Website, you may both win and lose money.
4.7 Only players registered from Great Britain are permitted to open an account in Pounds Sterling (GBP). All other players are requested to open an account in their local currency or USD.
4.8 Your Player Account must be registered in your own, legal, name. You may only open one account on this Website and in association with this brand. Any other accounts which you open subsequently on this the Website or otherwise in association with this brand shall be considered “Duplicate Accounts”. Any Duplicate Accounts may be closed by us immediately and:
4.8.1 any Bonus Funds will be confiscated and forfeited by you and any remaining Deposit Funds (less any Winnings) will be returned to you on request (minus any reasonable charges) subject to these Terms and any legal or regulatory obligations with which we are required to comply;
4.8.2 Any Winnings or bonuses which you have gained or accrued or (in relation to outstanding (unsettled) bets) may gain or accrue and which have been or may be credited to Your Player Account and/or withdrawn by you from Your Player Account during such time as the Duplicate Account was active will be forfeited by you and may be deducted from Your Player Account or reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the Duplicate Account.
4.9 You must maintain Your Player Account and keep your details up-to-date. If you wish to close Your Player Account you must send a request to do so to firstname.lastname@example.org. On account closure, any Bonus Funds will be cancelled and any Deposit Funds less than €3/£3 will be appropriated and used to fund responsible gaming charities of other similar good causes projects.
4.11 We are required by the terms of our Licence from the Gambling Commission to inform customers about how we hold funds on account for you, and the extent to which funds are protected in the event of insolvency – see http://www.gamblingcommission.gov.uk/Consumers/Protection-of-customer-funds.aspx
We hold customer funds in a separate account from Company funds accounts. This means that steps have been taken to protect customer funds but that there is no absolute guarantee that all funds will be repaid in the event of insolvency. This meets the Gambling Commission’s requirements for the segregation of customer funds at the level: Basic protection.
4.12 Subject to us first obtaining specific and withdrawable consent from you, we may keep you informed about changes on the Website, and about new services and promotions, by email, phone and SMS. At any point in time, the user can opt out from receiving such communications by sending an email to email@example.com or choosing “My Account” – “My Details”.
5 VERIFICATION OF YOUR AGE AND IDENTITY
5.1 You confirm that:
5.1.1 You are at least 18 years of age, or any higher age required by laws that apply to you (the “Legal Age”). When opening an account, you will be required to confirm that you are the Legal Age. It is an offence for any GB person under the age of 18 to participate in gambling. It is also an offence for any Canadian person under the age of 19 and residing in British Columbia, New Brunswick, Newfoundland and Labrador, Northwest Territory, Nova Scotia, Ontario, Prince Edward Island, Saskatchewan, and Yukon Territory to participate in gambling;
5.1.2 The details supplied when opening Your Player Account are correct;
5.1.3 You are the rightful owner of the money in Your Player Account;
5.1.4 You are a resident in a jurisdiction which allows gambling;
5.1.5 You are not a resident in a Restricted Jurisdiction; and
5.1.6 The money deposited is not derived from any activity which is illegal.
5.2 The Company complies with UK, Maltese and European laws, regulations and guidelines for the prevention of money laundering and the funding of terrorism. Suspicious transactions shall be investigated by the Company and, if necessary, a suspicious transaction report will be made by the Company to the competent Maltese or UK Authorities (or other appropriate Authorities) (the “Authorities”) without notice or further reference to you. Furthermore, in the event of any suspicious transactions, the Company may suspend, block or close the account(s) of the relevant player(s) and withhold All Funds in the relevant Player Account(s) as may be required by law and/or by the competent Authorities.
5.3 We may check any transactions made by players on our Website in order to prevent money laundering and all other illegal activity.
5.4 By agreeing to the Terms you authorise us to undertake such checks as we may require ourselves or may be required by third parties (including regulatory bodies and Authorities) to confirm your age, identity and contact details in order to prevent money laundering (the “Checks”).
5.5 We reserve the right to delay or withhold any payment to/from Your Player Account (including Deposit Funds), until we are satisfied that your identity, age and place of residence have been suitably verified.
5.6 We are required to undertake verification of your age. In the case of GB players, if such verification is not completed to our satisfaction within 72 hours of you first depositing money into Your Player Account we are required to freeze Your Player Account until such time as we can successfully verify that you are over 18 years old.
5.7 In the case of GB players, we are also required to prevent any withdrawals until such time as your identity has been verified and, in the event that your identity has not been verified by us within 72 hours of registration, we will need to Lock your Account. We may use third party providers to undertake these Checks on our behalf. By agreeing to these Terms you authorise us to provide your personal details to such third parties, who will keep a record of the information we provide to them. In the event that we do not receive the required information from you, or we are otherwise unable to verify your identity, we may terminate these Terms, close Your Player Account and return to you on request any Deposit Funds in Your Player Account at the time we placed a lock or restriction on Your Player Account, plus any funds deposited after the lock was placed on Your Player Account, subject to these Terms and except where it is necessary for us to delay or withhold the payment to you of all or some of your Deposit Funds to comply with our legal and regulatory obligations including our anti-money laundering and fraud prevention obligations.
5.8 In certain circumstances we may have to contact you and ask you to provide further information to us in order to complete the Checks. In the case of GB Players, upon reaching EUR2,000 in cumulative lifetime deposits and withdrawals, we will conduct Checks to verify your identity and address. We may also request information about your source of wealth and sources of income. In the case of non-GB Players, we may carry out identification and verification Checks on a player reaching EUR 2,000 in cumulative lifetime deposits and withdrawals or on a player reaching EUR 2,000 in a rolling period of 180 days. It shall be at the sole discretion of the company to decide, on a risk-based approach, which timeframe to consider for purposes of triggering the Checks. If you do not or cannot provide us with such information or such information is not satisfactory, then in accordance with paragraph 5.7, we may lock or restrict Your Player Account until you have provided us with such information, and if we do not receive the required information, or we are otherwise unable to verify your identity, we may terminate these Terms, close Your Player Account and may return to you on request any Deposit Funds in your account at the time we placed a lock or restriction on Your Player Account, plus any funds deposited after the lock was placed on Your Player Account, subject to these Terms and except where it is necessary for us to delay or withhold the payment to you of all or some of your Deposit Funds to comply with our legal and regulatory obligations including our anti-money laundering and fraud prevention obligations. To complete our Checks we may ask you for:
5.8.1 Passport, national identity card or driving license together with a recent utility bill (e.g. gas, electric, council tax, bank or building society statement,) less than three months old;
5.8.2 Proof of ownership of payment method – depending on the deposit method used, this may include a copy of the credit card used, screen shot of the e-wallet or a recent bank statement;
5.8.3 Any other documents that we consider necessary in order to complete our Checks.
5.9 In certain circumstances we may also have to ask you to provide information in relation to your source of funds and source of wealth. This includes supplying a source of wealth declaration and any supporting documentation as to the declared source of wealth, including but not limited to, bank statements and payslips. We retain the right to lock Your Player Account and suspend any further deposits and/or withdrawals, if you fail to provide us with the information and documentation requested.
5.10 In the case of GB-players, if on completion of age verification, you are shown to be under the age of 18, then:
5.10.1 Your Player Account will be closed; and
5.10.2 we will refund your Deposit Funds (excluding any Winnings) plus any monies deposited by you but spent on (committed to) outstanding (unsettled) bets. We will return such funds to the account(s) from which they were deposited. Any Bonus Funds will be forfeited.
5.11 In the case of non-GB players, if we are unable to confirm that you are of Legal Age then we may suspend Your Player Account. If you are proven to have been under the Legal Age at the time you made any gambling or gaming transactions, then:
5.11.1 Your Player Account will be closed and any remaining (unspent) Deposit Funds paid to you;
5.11.2 Any Winnings and/or Bonus Funds which you have accrued during such time will be confiscated and forfeited by you and you will return to us any such funds which have been withdrawn from Your Player Account;
5.11.3 Any Winnings in Your Player Account will be forfeited.
- INACTIVITY AND DELETION OF PLAYER ACCOUNTS
6.1 In respect of GB customers, if Your Player Account remains inactive (i.e. you have not logged-in to Your Player Account via the Website) for more than 30 months and the balance in Your Player Account is zero, Your Player Account may be closed and deleted.
6.2 In respect of GB customers, if Your Player Account remains inactive (i.e. you have not logged-in to Your Player Account via the Website) for more than 30 months and there are any Deposit Funds in Your Player Account, we reserve the right to close Your Player Account in which case we will attempt to contact you to arrange for any Deposit Funds to be returned to you (subject to these Terms and except where it is necessary for us to delay or withhold the payment to you of all or some of your Deposit Funds to comply with our legal and regulatory obligations including our anti-money laundering and fraud prevention obligations) and any Bonus Funds will be forfeited.
6.3 In respect of non-GB customers, if a player account remains inactive (i.e. when no login is performed via the Website) for a period of more than 12 months, we are entitled to charge a monthly account maintenance fee of €5, starting on the 13th month of inactivity. Following 12 months of uninterrupted inactivity, we will send a reminder mail to you via the e-mail address saved in Your Player Account details. Upon receipt of this reminder mail, you will have 30 days to log into Your Player Account and also to withdraw funds. If no login is registered within this 30-day period, €5 of Deposit Funds, or in the absence of Deposit Funds, Bonus Funds, will be deducted from the balance. If the balance is less than €5 then the whole amount will be deducted. From the 12th month of inactivity onwards a monthly charge of €5 will be incurred and deducted from the real money credit or bonus money credit of the player account accordingly. Provided that if the account is inactive due to a definite period of self-exclusion, inactivity fees shall not be charged during that period and resume 30 days following the expiration of the definite self-exclusion period.
6.4 If Your Player Account remains inactive for a total period of 30 months, we will close Your Player Account. Any remaining funds will be kept by us for you for a period of five (5) years.
6.5 In respect of Account Closures, you must ensure that the Deposit Funds balance of your account has been withdrawn prior to making your request. Where you hold a balance equal to or less than €3/£3 or currency equivalent we will deduct this from your account automatically and Close the Account. Any remaining Bonus Funds will be cancelled on account closure.
7 USERNAME, PASSWORD, AND CUSTOMER INFORMATION
7.1 After opening Your Player Account, you must not disclose (whether deliberately or accidentally) your username and password to anyone else. If you have lost or forgotten Your Player Account details you may retrieve your password by clicking on the “Forgot Password?” link below the login portal.
7.2 Players that are logging in using BankID or similar e-ID verification systems, may use BankID to log-in to the Site. Players shall keep details of their BankID or other e-ID verification numbers secure and shall be solely responsible for the security of those details.
7.3 We shall not be held responsible if there is any unauthorised use of Your Player Account for any reason not directly imputable to us. You are solely responsible for the use and operation of Your Player Account, as well as for the security of the credentials to access Your Player Account.
8 DEPOSITS TO YOUR PLAYER ACCOUNT
8.2 Deposits are made by transfer of money to the Company’s account by way of the payment methods stated on the Website. The payment methods currently available include debit cards, credit cards, e-Wallet payments, Prepaid Cards, Instant Banking, Fast Bank Transfers and Bank Transfers. The Company reserves the right, to change the accepted methods of payment at its sole discretion. The Company further reserves the right to accept certain methods of payment only subject to the fulfilment of certain conditions. The Company does not warrant that all methods of payment are available at all times. To verify which payment and withdrawal methods that are currently available and the minimum deposit amount and transaction fees applicable kindly visit our Deposit tab in the main page of our Website. By way of guidance below you can find a guidelines of transaction time for each payment method:
E-Wallets (such as Skrill, Neteller, ecoPayz and more): Immediate
Pre-Paid Card (such as paysafecard): Immediate
Bank Transfer: Between 2 – 5 working days
Credit Cards: Immediate
8.3 We do not accept cash funds or cheques sent to us.
8.4 By depositing money you agree not to make any charge-backs, reversals or otherwise cancel any deposits into Your Player Account, and you agree to refund and compensate us for any reasonable costs incurred by us in connection with any charge-back, reversal or cancellation of any deposits.
8.5 The Company can, under certain circumstances, credit Your Player Account with so called bonus money (which will form part of any Bonus Funds in your account). Before we credit Your Player Account with any bonus money, you must read and agree to the terms upon which the bonus money or promotion will be granted to you. We will notify you of these terms either to the email used to register your account or via “pop-up”. We run a number of promotions on the Website at any time. If you would like to review any of the terms applicable to our promotions please see: General Bonus Terms in the footer of the Website.
8.6 Any Bonus Funds are displayed separately from any Deposit Funds in Your Player Account. Bonus Funds can only be withdrawn once they have been converted into real cash Winnings that form part of your Deposit Funds. If Your Player Account contains both Deposit Funds and Bonus Funds, this is the order in which funds will be applied for wagering:
1/ firstly the Deposit Funds required to trigger the bonus will be deducted from your Deposit Funds (if available) (i.e. if You are required to deposit £100/€100 (or other currency or value) in order to claim a bonus, and there is £100/€100 or more in your Deposit Funds, then that £100/€100 will be deducted from your Deposit Funds first). The Deposit Funds so deducted will be the first used in any wagering. If there is no requirement for you to deposit your own funds to trigger the bonus or no such bonus arrangement applies then 2/ and 3/ below will apply;
2/ secondly any available Bonus Funds will be used; and
3/ thirdly any remaining Deposit Funds will be used.
Specific bonus and promotion terms and conditions will be published on the Website in conjunction with the launch of any bonus or promotion. If you request to withdraw all or some of the Deposit Funds used to activate a promotion or bonus before fulfilling any of the terms and conditional applicable to any Bonus Funds (including, but not limited to, any wagering requirements) or otherwise whilst a promotion or bonus is active or pending on Your Player Account you will forfeit any Bonus Funds in Your Player Account associated with the relevant promotion or bonus in their entirety. Any Deposit Funds that you have deposited which is not related to any bonus (i.e. which was not required to be made in order to claim Bonus Funds or to participate in any promotion) are free to be withdrawn at any point in time and will not result in the forfeiture of any Bonus Funds.
8.7 Your Player Account is not a bank account and is therefore not insured, guaranteed, sponsored or otherwise protected by any banking insurance system. Additionally, any money deposited with us in Your Player Account will not earn any interest.
8.8 In relation to deposits of funds into Your Player Account, you shall only use such debit and credit cards and other payment methods that are valid and lawfully belong to you.
8.9 Deposits to Your Player Account can be made in a number of permitted currencies chosen by you upon registration. Deposits made to Your Player Account will be made in the currency chosen at registration. If you are depositing using an account with a bank or a payment service provider denominated in a currency other than that associated with Your Player Account, be aware that you may incur conversion charges levied by your bank or payment service provider. We do not provide any currency conversion facility and should you have any dispute in respect of currency conversion rates, please contact your bank or payment service provider.
8.10 If you make deposits into Your Player Account using any payment method belonging to someone else (a third party), we retain the right to request further information and documentation from you and from the other person (the third party) to confirm that you are duly authorised to use that payment method. We will place a lock on Your Player Account so that no deposits or withdrawals may be made until we are satisfied that you are duly authorised to use the payment method in question. If you are unable to provide us with satisfactory proof of your authority to use the other person’s (the third party’s) payment method, then we reserve the right to close Your Player Account and any Winnings and Bonus Funds will be confiscated and forfeited by you, as will any funds committed by you to bets which at the relevant time are yet to be settled. We also reserve the right to delay or withhold the payment to you of any Deposit Funds on receipt of a withdrawal request from you in order to comply with our legal and regulatory requirements.
9 WITHDRAWALS FROM YOUR ACCOUNT
9.1.1 All payments made into Your Player Account have been confirmed as cleared and none have been charged-back, reversed or otherwise cancelled;
9.1.2 Any Checks referred to in paragraph 5 above have been completed;
9.1.3 For non-GB players only – You have made a minimum of one deposit to Your Player Account and you have wagered at least once, in full, the deposited amount. Should you request to withdraw Deposit Funds without first turning them over at least once, such request will be reviewed and the processing of the withdraw will be delayed until we are satisfied that the withdrawal does not pose any legal or regulatory risk to us.
9.1.4 We are not otherwise required to delay or withhold the payment to you of all or some of your Deposit Funds in order to comply with our legal or regulatory requirements and we are not pending any documentation from you pursuant to the Checks.
9.1.5 The withdrawal is in excess of the minimum withdrawal amount of €/£10 or the equivalent amount in any other currency. For GB Players the minimum Withdrawal amount will equal the minimum Deposit amount. For Non-GB players, please refer to your selected payment method in the Cashier
9.2 We will attempt to accommodate your request regarding the payment method and currency of your withdrawal. This, however, cannot be guaranteed. Unless we otherwise agree (in our absolute discretion), all withdrawals will be remitted only to the same account from where the funds paid into the player’s account originated. We reserve the right to charge a fee amounting to our own reasonable costs (including the cost of the deposits) for withdrawals of funds that have not been put into play.
9.3 A player may not withdraw any Bonus Funds other than in accordance with the terms and conditions applicable to the relevant Bonus Funds.
9.4 You are responsible for reporting your Winnings and losses to your local tax or other Authorities.
9.5 Withdrawal timeframes are dependent on the verification status of the customer. As part of our licensing requirements we must collect documentary evidence of customer’s identity, proof of address, proof of ownership of payment method, proof of source of funds and/or proof of source of wealth under certain circumstances and this can affect the approval times of withdrawal processing. Once a withdrawal has been approved customers can expect funds to reach them in the following guiding timeframes;
- Visa and MasterCard withdrawals: 1-3 banking days
- Bank Transfer Withdrawals: 1-3 banking days
- e-wallet Withdrawals: Same day
9.6 If Your Player Account has been dormant, closed, blocked or excluded for any reason other than for compliance with our client verification measures and for any period of time, you may contact our support team to request to recover any Deposit Funds that might still be in Your Player Account. Our support team will investigate any such request and we will contact you (subject to our legal and regulatory obligations) with information about how the Deposit Funds will be transferred back to you. You will need to answer a number of security questions for us to be able to verify that you are the legal owner of Your Player Account. If there is a dispute over Your Player Account or the funds held within it:
9.6.1 the dispute will be dealt with in accordance with our Complaints Policy as detailed at paragraph 23 of these Terms. A more detailed Complaints Policy can be made available to you on request.
9.7 In relation to withdrawals of funds from Your Player Account, you shall only use such debit and credit cards and other payment methods that are valid and lawfully belong to you.
9.8 Withdrawals from Your Player Account can be made in a number of permitted currencies chosen by the user upon registration. Withdrawals from Your Player Account will be made in the currency chosen at registration. If you are withdrawing to an account with a bank or a payment service provider denominated in a currency other than that associated with Your Player Account, be aware that you may incur conversion charges levied by your bank or payment service provider. We do not provide any currency conversion facility and should you have any dispute in respect of currency conversion rates, please contact your bank or payment service provider.
10 PLACING A BET OR GAMING
10.1 It is your responsibility to ensure that the details of any transaction you enter into are correct. Although the Company endeavours to ensure that the information available on its Website is correct, the Company assumes no liability for the any errors or any out of date, incorrect or incomplete information, including (without limitation) any results made available on the Website or the accuracy of any scores, statistics and intermediate results during in-play betting. Please refer to our Betting Rules which can be found in the footer of the Website for information relating to the settlement of bets. For the purpose of in-play or in-running betting, the player should be aware that there may be delays to live transmissions and the extent of any delay may vary between players and between events.
10.2 You can access your last 90 days transaction history on the Website.
10.3 We reserve the right to refuse the whole or part of any bet or wagering transaction requested by you at any time in our sole discretion. No bet or wagering transaction is accepted by us until the amount equivalent to the stake is deducted from the relevant balance in Your Player Account.
10.4 Once your bet or wager is accepted, you cannot cancel the bet or wager without our written consent.
11 COLLUSION, CHEATING, FRAUD AND CRIMINAL ACTIVITY
11.1 The following activities are not permitted and constitute a material breach of these Terms:
11.1.1 Colluding with third parties;
11.1.2 Using unfair advantage or influence (commonly known as cheating), including the exploitation of a fault, loophole or error in our software, the use of automated players (sometimes known as ‘bots’);
11.1.3 Undertaking fraudulent or illegal activities, including but not limited to the use of a stolen, cloned or otherwise unauthorised credit or debit card, as a source of funds;
11.1.4 Taking part in any criminal activities including, but not limited to, money laundering;
11.1.5 Transferring of funds from one player account to another; and/or
11.1.6 Conducting account fraud, use of Duplicate Accounts, manipulation of our software or Website, exploitation of loopholes or other technical forms of abuse or other behaviour which amounts to deliberate cheating.
11.2 We will take all reasonable steps to prevent such activities; detect them and ensure that the relevant players are dealt with appropriately. We may report knowledge or suspicion of an offence to the relevant authorities, we may suspend or close Your Player Account, confiscate your Winnings and any Bonus Funds (which shall be forfeited by you) and in certain cases, in fulfilment of our regulatory and legal obligations, block access to All Funds until we are directed on how to proceed by the authorities. We will not be liable for any loss or damage which you or any other player may incur as a result of any of the behaviour outlined in paragraph 11.1 above and any action we take in respect of the same will be at our sole discretion.
11.3 If you suspect a person is colluding, cheating or undertaking a fraudulent activity, please report it to us by e-mailing firstname.lastname@example.org.
11.4 We reserve the right to inform relevant Authorities, other online gaming or gambling operators, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions of your identity and of any suspected unlawful, fraudulent or improper activity, and you agree to cooperate fully with us to investigate any such activity.
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